Payment & Shipping Terms & Conditions Returns & Warranty

Terms and conditions

For private consumers Finnish VAT (24%) is included in all prices.
Payment is made against card payment. Pay with Visa,  MasterCard, American Express and more, safely and securely directly after ordering. Your card details are sent directly to the bank and can not be read by anyone other than your bank. No extra charges for card payments.  We use Klarna and Paypal payment system, which allow payment by Visa, MasterCard, American Express and more. Willnäs Ltd / NoShout reserves the right to change prices, incorrect prices and final sales. To companies specified VAT separately (net + VAT). VAT is 24%.

Delivery and Cancellation

Orders received by noon. 12:00 on Monday through Friday will be processed the same day, for delivery within 1-14 business days. Orders received on Saturday and Sunday will be processed the following Monday. Delivery is by mail, DPD or DHL. Cancellation after the order has been dispatched is not possible. In cases where the order has been dispatched the customer is obliged to receive the order. Cancellation of a product acquired or prepared specifically for the customer, is not possible. Cancellation is not valid until the customer has confirmed Willnäs Oy / NoShout by email. All goods remain Willnäs Oy / NoShout property until full payment has been received.

Liability for defects.

Willnäs Ltd / NoShout responsibility for errors in delivery is limited to the current conditions, Willnäs Ltd / NoShout is not liable directly or indirectly incompatibility issues, delivery delays, additional work or other economic harm.

Complaints Terms and withdrawal

If there are any reasons to complaint, contact Willnäs Ltd / NoShout on email and provide the order ID and the reason for complaint.  In all cases if a product is returned to Willnäs Ltd / NoShout the consumer must first contact Products returned to Willnäs Ltd / NoShout should be treated as if they were flawless. It is in all types of returns important that the product is packaged in such a way that it can not be damaged.

Willnäs Ltd / NoShout reserves the right to replace a faulty product with a new similar one. Upon repayment to the private consumer in return case Willnäs Ltd / NoShout has a payback period of 30 days. Willnäs Ltd / NoShout reserves the errors in the sales system. Private Consumers have the right to cancel the purchase within 14 days under the Distance Contracts. The right does that law only if the item and its original packaging can be returned in its original condition. The product must not be used. Return shipping is paid by the consumer when exercising the right of withdrawal. The goods are sent to Willnäs Oy, Myllykyläntie 45, FI-02400 Kirkkonummi, Finland.

Unclaimed consignments.

For item that is not triggered then the package is returned to Willnäs Ltd / NoShout, a fee of  €50,- + VAT to cover Willnäs Oy / NoShout costs for transportation and administration will be charged.

Transport Damaged Goods.

If a product from Willnäs Ltd / NoShout is damaged during transport, it must be reported immediately to


You are welcome to contact us via email or phone +358407059796 if you have questions.


Willnäs Ltd / NoShout reserves the right to amend any information, including prices, specifications and product offerings without prior notice. Photos and texts on NoShout web pages may not be used in any context without our permission. We reserve the right for text and image errors.